Navigation

New to University Housing this Quarter?


ResNet Service Desk | University Housing

Hours & Contact Info

ResNet Main Office:

Hours: Mon - Fri, 9AM - 5PM
Location: Next to Sierra Madre Main Lounge
Phone: +1 (805) 756-5600
Email: resnet@calpoly.edu

ResNet Satellite Office:

Hours: Mon - Thurs, 12PM - 10PM | Fri - Sun, 12PM - 5PM
Location: Knowledge Center, Aliso, Poly Canyon Village
Phone: +1 (805) 756-9345
Email: resnet@calpoly.edu

ResNet Service Desk

If you have any questions regarding accessing the network from the residence halls, please take some time to browse the Information and Support pages of our website, as most issues can be resolved by information on these pages.

We highiy encourage you to browse the site prior to contacting us. We also prefer that you contact us by email, so we can remain assisting current residents in the office.

Recent News & Updates

Wednesday, October 16, 2013

Apple's 802.11ac Wi-Fi problems: They're for real

The new MacBook Air, which is outfitted with an 802.11ac Wi-Fi adapter, is radically slower when it comes to transferring real-world files over a wireless connection.

http://www.macworld.com/article/2043052/apple-acknowledges-802-11ac-wi-fi-performance-issue-with-os-x-macbook-air.html

Solution: Well, it took a while, but Apple has finally resolved whatever problem was causing wireless file transfers using its new 802.11ac MacBook Air and Time Capsule to be so slow. If you haven’t already updated to OS X 10.8.5, do it now. 
http://www.macworld.com/article/2043052/apple-acknowledges-802-11ac-wi-fi-performance-issue-with-os-x-macbook-air.html

Tuesday, September 10, 2013

ArubaClear Pass has been successfully installed throughout the communities of Poly Canyon Village, Cerro Vista and Sierra Madre. Secure Mustang wireless is available within the rooms and throughout the study, and common areas. 

To simplify your initial connection to SecureMustangWireless we encourage all first time users to visit

http://www.wireless.calpoly.edu/getConnected 

or connect to the SecureSetupInstructions WiFi Network

The rest of the resident halls will continue to access to the network using Cisco Clean Access and ResNet Wi-Fi will be available in the common areas.  To find out more information about our network click here